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Download the TeamViewer QuickSupport or TeamViewer Host app from the Play Store.

To activate the Universal add-on on your device, please follow these steps:ġ. How to download and install the Universal Add-On The Universal add-on has been created to cover the devices with no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices. In case there is an add-on available for the Android device you want to control remotely using the QuickSupport or Host app, the device will ask you to download the add-on, which will allow you to remote control the device. You will find additional information regarding this topic in our Knowledge Base article: Supported manufacturers for remotely controlling Android devices. This is because not all Android device manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. This device supports screen sharing only. This article applies to TeamViewer users using the QuickSupport or Host App to control Android devices running Android 7 or newer remotely.